DMU Certificate Programs

Frequently Asked Questions

GENERAL

Q. What are the technical requirements for being able to watch a webinar?
Operating System: At least Windows XP or higher or OS X 10.5 or higher
Internet Connection: Broadband 768 kbps or greater
Browser: Latest version of Explorer, Firefox, Chrome or Safari with Javascript enabled.
Software: Adobe Flash Player; you may also want to consider downloading a media player if you don’t already have one.

Q. Do you offer any online degree programs? DMU offers an online Master’s (M.S.) Program in General Psychology and in Clinical Mental Health Counseling. To learn more about these degrees, visit the programs’ webpage.

Q. What is the refund policy?  Refunds will vary according to the length of time and the amount of material accessed since the purchase. It is important to use that you are fully satisfied with your learning experience, so if you are in need of a refund, please contact us at customerservice@divinemercy.edu.

 

CERTIFICATE PROGRAMS

Q. Who are the presenters? The presenters are licensed mental health professionals from across the United States who have integrated their Catholic faith within their specialty and psychological practice.

Q. What is the format? Certificate programs are a series of webinars focusing on a particular theme or area of interest. Certificate programs each have 3-5 webinar presentations, and each presentation is followed by a test that must be passed to proceed to the next lesson.

Q: How do I get started with my Certificate Program? After registering, you will receive an email from us with a username and temporary password. Use them to login to our online learning platform. Once you have logged in, you will see additional instructions on the home screen for accessing your particular program.

Q. When can I work on the Certificate Program? When you purchase the program, you have 30 days to complete it. During that time, you have access 24 hours a day and can pause your work and return whenever is convenient.

Q. Is there a limit to how many times I can watch a presentation? During your 30 days of access, you can rewatch any of the presentations.

Q. Some of the presenters make reference to slides. Is it possible to get a copy of these slides? Can I have a copy of the slides the presenter used? The slides used by the presenter are the property of the presenter and, for copyright purposes, these materials are not available for personal use.  If you have a question regarding the material presented, please email customerservice@divinemercy.edu.

Q. I am part of a group that would benefit from taking some of the Certificate Programs. Do you have any special opportunities for groups interested in using the programs for training? We have partnered with seminaries, schools, dioceses, and spiritual directors. To discuss these opportunities and your group’s specific needs, please email customerservice@divinemercy.edu and ask about group licensing.

Q. When can I expect to receive my certificate? After completing the course, you should receive your certificate in the mail within a month. Please be sure to complete the survey and application for certificate completely to ensure you receive your certificate.

 

WEBINARS

Q. Who are the presenters? The presenters are licensed mental health professionals from across the United States who have integrated their Catholic faith within their specialty and psychological practice.

Q. What is the format? The webinars are pre-recorded presentations that have been edited to maximize the quality and content.

Q. Can I watch the webinar(s) anytime? Webinars can be watched at any time within 30 days of purchase. You can start, pause, go back, and skip ahead as you like.

Q. Is there a limit to how many times I can watch a webinar? There is no limit to the number of times you can watch a webinar within 30 days from purchase.

Q. What are the technical requirements for being able to watch a webinar?
Operating System: At least Windows XP or higher or OS X 10.5 or higher
Internet Connection: Broadband 768 kbps or greater
Browser: Latest version of Explorer, Firefox, Chrome or Safari with Javascript enabled

Q. Some of the presenters make reference to slides. Is it possible to get a copy of these slides? The slides used by the presenter are the property of the presenter and, for copyright purposes, these materials are not available for personal use.  If you have a question regarding the material presented, please email customerservice@divinemercy.edu.

 

CONTINUING EDUCATION

Q. Are CE’s offered? At this time we do not offer Continuing Education credits for the certificates.